Privacy Policy

Effective Date: March 25, 2026

Heritage HomeCraft, Inc.
Woodinville, Washington

1. Introduction

Heritage HomeCraft, Inc. (“Heritage HomeCraft,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (heritagehomecraft.com), contact us for services, or engage with us through other channels.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, mailing address
Project Information: Details about your home remodeling project, including photos, measurements, and specifications
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Records: Messages, inquiries, and feedback you provide via phone, email, contact forms, or in-person consultations

Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, links clicked
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic

3. How We Use Your Information

We use the information we collect to:

Provide Services: Process estimates, schedule consultations, complete remodeling projects
Communication: Respond to inquiries, provide project updates, send appointment reminders
Marketing: Send promotional materials, newsletters, and special offers (you may opt out at any time)
Improve Our Services: Analyze customer feedback and website usage to enhance our offerings
Legal Compliance: Fulfill legal obligations, resolve disputes, and enforce our agreements

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist with business operations (e.g., payment processors, website hosting, marketing platforms). These providers are contractually obligated to protect your information and use it only for specified purposes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time

California Residents (CCPA/CPRA Rights)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (with exceptions)
Right to opt-out of the sale of personal information (Note: Heritage HomeCraft does not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@heritagehomecraft.com or (425) 483-0382.

Washington State Residents

Washington residents have rights under the Washington My Health My Data Act regarding health data privacy. Heritage HomeCraft does not collect health data through our services.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Deliver targeted advertising through third-party platforms (e.g., Google Ads, Facebook)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records may be retained for warranty and legal purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Heritage HomeCraft, Inc.
Email: privacy@heritagehomecraft.com
Phone: (425) 483-0382
Address: Woodinville, Washington
Website: heritagehomecraft.com